PlayStation Network Back Online in North America

As most of us already know, the PlayStation Network has been down for 22 days following a massive cyberattack on April 19. Last week, Sony stated that the service will be brought back online on a stage-by-stage basis. As of now, the service is back up in the US.

According to the official Sony PlayStation Blog, all PSN services have been restored in Canada, all 50 U.S. states and Puerto Rico. Europe and other regions are to follow shortly.

Upon logging back in, PSN account holders are required to download the latest firmware (3.61) and change their account passwords.

As a security measure, this system software update will require you to change your account password before you can again access the PlayStation Network. Follow the on-screen instructions to complete this process.

[ Caution ]

  • When you change your password, an e-mail message may be sent to the e-mail address registered with PlayStation Network (your sign-in ID). If you cannot receive messages at your registered e-mail address, you will not be able to change your password.
  • If you cannot receive messages at the e-mail address you have registered as your sign-in ID, before changing your password, make sure you have an e-mail address where you can receive messages and then contact PlayStation Consumer Support.
  • Depending on your country/region of residence and the network environment you are using, you may not be able to change your PlayStation Network account password or make use of PlayStation Network services for some time after updating your PS3 system software.
  • The ability to change PlayStation Network account passwords and use PlayStation Network services* will be made available in all regions within a few days.

* This does not include the use of PlayStation®Store.

PSN’s reactivation restores online multiplayer and chat, friends list and trophy comparison functionality, PlayStation Home and services such as Hulu, Netflix and, said Sony Computer Entertainment head Kazuo Hirai, in this video. PlayStation Store access will be restored later.

The following is taken from the official Sony PlayStation Blog.

“We have been working on a new PS3 system software update that requires all PSN users to change their password once PlayStation Network is restored. The update (v3.61) is mandatory and is available now.

If using a PS3, your password can only be changed on your own PS3 (or a PS3 on which your PSN account was activated), as an added layer of security. If you have never downloaded any content using your account on the system, an email will be sent to the registered sign-in ID (email address) associated with your account when you first attempt to sign-in to PSN. This e-mail will contain a link that will enable you to change your password. In this email, click on the link and follow the instructions to change your password. Once you have changed your password you can sign-in to your account using your new password.

We strongly recommend that all PSN account holders with PS3s update their systems to prepare for when PlayStation Network is back online. The release of this update is a critical step as we work to make PlayStation Network significantly more secure. Thank you for your continued support and patience.”
Eric Lempel // VP, Sony Network Entertainment

System Software Updates []
Kazuo Hirai: PlayStation neetwork Restoration Announcement [PlayStation Blog]


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